Pilates Fitness Studio Policy

STUDIO ETIQUETTE

  • We have a firm no latecomers policy. All members are advised to arrive 10 minutes before class to change and get ready for class. You will not be able to attend the Pilates class if you are more than 10 minutes late and a class credit will be deducted from your bundle.
  • Please leave your shoes at the entrance, we are shoe-free studio.
  • Please wear socks, preferably socks with grip for all classes. If you forgot to bring your socks, please purchase a new pair of grip socks for S$6 at our vending machine. You will not be able to join the class without socks and a class credit will be deducted from your bundle.
  • All belongings are kept in an open shelf inside studio area.
  • No texting or phone calls will be allowed during class. If you absolutely need to be on your mobile, please exit the class quietly and speak softly at the reception area. We do love for you to snap a shot or two for your socials before or after class.
  • Back to back classes are not permitted.
  • Disinfect only your reformer carriage, headrest and shoulder rest after class. You do not need to wipe down the sticky mats, props or footbars.
  • Remove all springs at the end of your class, place the footbar all the way up and put the platform on the wooden board. Ring & sticky mats are placed on the platform. Tonning balls are placed on the floor in front of the platform.
  • Return all props (foam rollers, squishy purple balls, thick knee pads, cushions) back to their homes at the end of the class.

 

CANCELLATION POLICIES

  • Class cancellation must be made 12-hour before your class starts. For cancellations less than 12 hours before the start of class, a class credit will be deducted from your bundle.
  • You will not be able to attend the Pilates class if you are more than 10 minutes late and a class credit will be deducted from your bundle.
  • Back to back classes are not allowed unless otherwise stated.
  • A pair of clean socks is compulsory for every class. You will not be able to join the class without socks and a class credit will be deducted from your bundle.
  • Class bookings can be made and canceled via Mindbody App. Bookings and cancellations are not accepted via social media. We have no front desk and you have to download the Mindbody App and IOT.Smart Door Access App when you attend classes at Pilates Fitness.
  • In the event of a no-show, no socks, arriving late and late cancellation, one class credit will be deducted from your class bundle.
  • We understand unforeseen circumstances may happen and late cancellation waivers are given based on the purchased bundle validity. You do not need to show us any evidence to get the waivers. Please email to enquiry@pilatesfitness.com.sg to request for late cancellations waivers. Once your late cancellations waivers are used up, your class credit will be deducted even if you appeal with any evidence.

 

GETTING STARTED WITH PILATES FITNESS

 

How do I sign up for a group class?

1. Register a Mindbody account with us here.

2. Buy class credits online here. You will not be able to book a class or enter the studio if you have no valid class credits.

 

How do I sign up for a private class?

1. Please email enquiry@pilatesfitness.com.sg with 3 of your preferred slots (date, time & studio) to arrange for your first private class.

 

How do I sign up for my first group class?

1. Register a Mindbody account with us here.

2. Buy class credits online here. You will not be able to book a class or enter the studio if you have no valid class credits.

3. You will be able to book for a class 1 working day from online class credits purchase. Proceed to book your preferred slot on Mindbody App. You can also check our class schedule here.

4. Once you purchased your class credits, you will be given instructions to install door access app. Please follow the instructions to install your door access app before coming to the studio.

 

What should I do in my first class?

If this is your first time to our studio, please ensure you have completed the following steps before coming to the studio:

1. Register an account for booking your classes.

2. Purchase valid class credit.

3. Booked a class via Mindbody App.

4. Installed door access app.

5. Arrive at studio 10 minutes before class to get changed and ready for your Reformer Introduction Class!

 

Which classes should I go for?

If this is your first time, please sign up classes that have Reformer Introduction. Currently, we offer 4 types of basic classes with Reformer Introductions:

  1. Weight Loss Pilates,
  2. Core & Body aches Pilates,
  3. Barre x Weight Loss Pilates and
  4. Flexi-Stretch Pilates

 

If you want to attend intermediate classes such as Cardio Jumpboard or AbsBurn Pilates class, please attend at least 5 basic classes in the last 12 months before you can attend intermediate classes.

If you want to attend advanced class such as Weight Loss Plus Pilates class, please attend at least 10 basic classes in the last 12 months before you can attend advanced class.

 

What should I wear?

Please wear comfortable & fitting workout attire. You won’t go wrong with a fitting t-shirt or tank top matched with slacks or tights! Socks are compulsory at Pilates Fitness – we recommend socks with grip. If you forget to bring your socks, please purchase a pair of anti-grip socks from our vending machine.

 

Is there an age limit?

To join our group class, you need to be of a minimum 13 years old with a minimum height of 1.4cm.

 

I’ve just given birth, can I join your group class?

Congratulations! We welcome new mummies to join our class. We recommend you to get your doctor’s approval before joining our class as everyone’s recovery period if different. As a rule of thumb, you can only join our classes after a minimum of 4 weeks from delivery.

For your first few classes after childbirth, please join the Core & Bodyaches Pilates class and inform the instructor that you had just delivered. We will advise against joining the Weight Loss Pilates class as it involves certain exercises that may affect the recovery of your muscles.

 

How do I buy class credits?

You can buy class credits online here. You will not be able to book a class or enter the studio if you have no valid class credits.

Only our members can purchase the class bundle. There is a joining fee of $49 to become our member. Alternatively, grab a class bundle immediately after your first class to enjoy waiver of joining fee.

Non-members can purchase first-time offers or drop-in classes.

 

Can I share my class bundle?

Yes, we encourage our members to share class bundle. Each class bundle can be shared among 5 members. Only our members can share the class bundle. There is a joining fee of $49 to become our member. Alternatively, grab a class bundle immediately after your first class to enjoy waiver of joining fee.

 

What is my class bundle validity?

The class bundle validity is indicated in your Mindbody App account. The validity starts on the date of class bundle purchased.

 

Can I extend my class credits?

You can email to enquiry@pilatesfitness.com.sg to request for class bundle extension before your class bundle expiry date.

If you are requesting class extension for a second time (after initial extension approval) or after class bundle expiry date, you need to top up $50 extension fee to extend your existing class credits for 12 months from your latest expiry date. You can only top up the extension fee before your classes expiry date. You can only top up extension fee once per bundle.

If you need to request extension upon paying $50 extension fee, you need to purchase a new class bundle to reinstate your expired unused class credits. Upon purchase of a new class bundle, all expired unused class credits are extended to the same expiry date as the newly purchased bundle.

If your classes have expired, you need to purchase a new class bundle to reinstate your expired unused class credits. Upon purchase of a new class bundle, all expired unused class credits are extended to the same expiry date as the newly purchased bundle.

 

Can I refund my class bundle?

No, we do not offer any refund upon purchase.

 

Can I transfer my class bundle to someone else?

No, we do not offer any transfer of existing class credits. However, you may share your class bundle with up to 4 other Pilates Fitness members.

 

BOOKING CLASSES

 

How do I book a class after I bought the class credits?

3 ways to book your classes:

1. You can use the Mindbody app using the email that you registered with us when you first signed up with us.

2. You can go to our website and sign up for classes

3. You can go to our facebook page, follow us, on the left hand menu, click on the first tab “Class Schedule”, and sign up for classes

You will not be able to book your classes through call, text, whatsapp or social media.

 

You have various class types, which one should I go for my first class?

  • Weight Loss Class / Barre X Reformer Class – Lose weight, increase fitness, tone up
  • Core & Body Aches Class – Rehabilitation, after medical operation, medical concerns (eg slipped disc, scoliosis etc), after child birth, general aches and pains, prefer slow-paced classes, elderly attending pilates
  • Flexi-Stretch Class – Tight, tensed muscles, inflexible, stressed, insomnia

 

Do you have any class pre-requisites?

  • Basic classes :

Pre-requisites: 30 minutes Reformer Introduction

Couple Prenatal Pilates Group Class does not need to attend Reformer Introduction.

 

  • Intermediate classes:

Pre-requisites: 5 basic classes in the last 12 months

 

  • Advanced class:

Pre-requisites: 10 basic/intermediate classes in the last 12 months

 

When is your group class schedule out?

We release one month of class schedule 7 days ahead of the start of the following new month.

 

Will the class schedule change once released?

Yes, it is possible that group classes get canceled – this seldom happens unless the instructor has some emergency issues.

You will be notified by email or a call should a class you have booked is canceled and you will not be charged for this class.

 

How do I know if I am out of waitlist?

You will be asked to join the waitlist if the class you would like to book is full.

Once a slot becomes available, you will be automatically booked into the class and an email will be sent to you.

 

2 thoughts on “Pilates Fitness Studio Policy

  • Hi, i’m interested to sign up for pilates reformer lessons and I am completely new to it. Can you send me more information on your class fees and what is suitable for a beginner like myself? Also if I am travelling due to work ( I get posted out 1-2 weeks sometimes), is it possible to get a replacement class?

    Thank you

    • Hi Christable, thank you for your interest in Pilates Fitness. We have already sent you a reply to your email.

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